Returns and refunds

Damaged on delivery

Check the cylinder before we leave. If it is dented, damaged or not what you ordered, tell us at that point and we will take it away and replace it at no cost to you. This is the main reason we deliver ourselves rather than using a freight company.

If you find damage after we have gone, contact us within 48 hours with photos and we will sort it out.

Faulty products

If a product is faulty, you have rights under the Consumer Guarantees Act — repair, replacement or refund depending on how serious the fault is. Those rights sit alongside the manufacturer’s warranty, not instead of it.

Contact us first. We deal with the manufacturer on your behalf rather than sending you to a returns desk.

Changed your mind

We do not accept returns for change of mind. New Zealand law does not require a trader to refund a change of mind, and we do not offer it.

The reason is how we operate: we hold no stock, so every cylinder is ordered in specifically for your order. Once it is ordered we are committed to it with our supplier.

If we agree to take a cylinder back as a one-off goodwill exception, a restocking fee applies, along with the cost of collection. The unit must be unopened, uninstalled, undamaged and in its original packaging. We will tell you the exact amount before you decide.

Once a cylinder has been installed it cannot be returned under any circumstances.

None of this affects your rights if the product is faulty or not what you ordered — see the sections above.

How to start a return

Call 021 837 775 or email [email protected] with your invoice number and, if it is a damage or fault claim, photos. We will tell you what happens next.